A “Return or exchange” card appears on your customers' orders page automatically. You can also add the link /#rajaa to your store menu, your returns policy page or your messages; it opens the form from any page.

Customers enter the order number with the mobile or email on that order, and only see that order's items. Repeated attempts are limited to prevent guessing.

Once the order is fulfilled, shipped or delivered, and within the period you set (7 days by default) from the delivery date in Salla, or from fulfilment if no delivery was recorded.

No. Rajaa runs the request from start to finish; refunds and exchange orders are made from the order in Salla, then you mark the request completed.

It adds a note to the order at every step. When the whole order is returned it moves the order to “Restoring” on approval and “Restored” on completion, if you turn that on. Partial returns and exchanges leave the status alone.

They see their request's status and your message when they open the returns form and enter their order number. When the order's status changes in Salla, Salla sends its usual notification if you turn that on.

In the app's settings in Salla: the return period, exchanges, the reasons offered, the reasons that need a photo, and the policy text customers see.

Every request, photo and history entry is deleted at once. See the privacy policy.

SAR 79 a month or SAR 790 a year, with a 7-day free trial through Salla.